At Honor y Sabor, we take food safety and quality seriously. Because our products are perishable dry goods, we cannot accept returns once a package has left our facility. However, we want you to be 100% satisfied with your order.
If your order arrives damaged, contaminated, or incorrect (wrong item shipped), please contact us at rcphelan1@honorysabor.com within 7 days of delivery. Please include:
Upon verification of a quality issue, we will happily offer one of the following:
Because our products are food items, we cannot offer refunds or exchanges if you simply “changed your mind” or do not like the flavor profile of a specific product.
If a package is marked as “Delivered” but you haven't received it, please contact the carrier directly. We are not responsible for porch piracy or incorrect addresses entered at checkout.